1.1 We confirm bookings made by email or on our website by issuing a booking reference via email.
1.2 We confirm bookings made by phone by the operator via email.
1.3 All services are subject to availability and may be changed without notification.
1.4 Drivefly reserves the right not to accept or fulfil a booking.
1.5 Bookings through the Drivefly website are deemed to be made when validated by the issue of a booking reference number.
2.1 Offers not to be used in conjunction with any other offer or promotion.
3.1 You may cancel a booking for any reason, including not accepting these conditions, up to 48 hours before the parking period begins and you will receive a refund minus an admin fee of £20.00
3.2 If you cancel within 48 hours or do not turn up, we will charge you the full parking fee for the total parking period.
3.3 Cancellation must be by email and only after an email confirmation has been sent back acknowledging the cancellation with a refund be made minus a admin fee of £20.
3.4 For the purposes of conditions 1 and 3, the parking period begins at one minute past midnight on the first day of the parking period.
3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product should you have the right to cancel and do so, via email within that time, you will be refunded the charges that you have paid to us, minus a £20.00 admin fee.
4.1 All payments must be made prior to parking your vehicle.
4.2 If there are any extra charges due for extra days, these must be paid prior to you leaving the carpark.
4.3 In the event entry and exit times change from those booked this will result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will need to be paid prior to leaving the carpark.
5.1 We will accept legal responsibility for any accidents if it is caused by our or our employees’ negligence.
5.2 We will accept legal responsibility for damage to the paintwork or bodywork of your vehicle if you can prove that it was caused by us.
5.3 If you have signed a waiver so that your vehicle has not been inspected by us, then we will not accept any responsibility whatsoever.
5.4 You will not have to prove this if you have paid for a vehicle inspection report prepared and the damage is not recorded on it. Which is then signed by yourself. You agree for us carrying out repairs to the vehicle if we believe the damage has been caused during the parking period at our approved garage.
5.5 Your booking will be taken that you do not wish to have your vehicle inspected unless a specific request is made, after which you will be asked to sign the damage inspection report.
6.1 We will not accept legal responsibility for the following.
6.2 Loss or damage covered by your own insurance. Your own vehicle insurance MUST cover the vehicle parked in our carpark for Fire, theft, flood and malicious damage during the duration of your booking.
6.3 Personal property left in the vehicle or coach or left unattended at any time. No valuables should be left within the car whilst parked in our compound. No responsibility can be excepted in the event that valuable are left in the vehicle.
6.4 Transport delays between the car park and the Airport caused by traffic congestion, weather, coach breakdown or any other cause beyond our control.
6.5 Loss arising from a stolen or mislaid receipt or ticket.
6.6 Loss of or damage to the vehicle arising from mechanical or electrical failure, jump starting of vehicle, self-locking, air pollution / weather, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. Drivefly does not accept liability for damage to vehicles arising from acts of nature nor will the company accept responsibility for minor scratches dents or chips to paintwork or any visual damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state or by the virtue of the car colour. The company will not accept responsibility for damage to windscreens or other glass. No liability can be accepted for alloy damage/ scuffs.
6.7 Any direct or indirect loss as a result of damage or loss or damage to the vehicle (such as loss of earnings, flights missed, hotel cost.
6.8 Any Delay in making the vehicle available for collection, this is if you arrive prior or later to the date booked.
6.9 Any loss as a result of you not adhering to the time guidelines given.
7.1 Vehicle condition must be road worthy and comply with the Road Traffic Acts.
7.2 You shall be liable for and indemnify Drivefly in respect of any death, personal injury or damage caused by you or any person with you whilst on our premises.
7.3 That when you commence your Parking Period your vehicle is in a roadworthy condition, has a current MOT certificate (if required by law) for the whole of the Parking Period, is insured and covers the points mentioned in 6.2
7.4 No dangerous toxic or illegal substances are left within the Vehicle.
7.5 In the event your vehicle will not start, we assume you give permission and will make attempt to start the vehicle using a Battery starter pack. In the event your vehicle still does not start you will need to contact a breakdown company at your cost. Your vehicle must be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge.
7.6 You must not tow the vehicle into the car park unless supervised and with written consent.
7.7 You must not fill your tank with fuel, unless we are notified and are supervised.
7.8 The conditions below apply to standard parking.
7.9 We may photograph or video the vehicle when you enter if you have paid for this service. No liability of damage will be accepted once the vehicle has left the carpark and reported thereafter.
7.10 To clarify you must inspect the vehicle prior to departure and report any damage to us on a report form before driving out of the car park. Claims cannot be considered once vehicles have left the premises so please check your car before leaving or in the case of our Meet and Greet service driven away after the driver has handed over the keys.
7.11 Your vehicle will not be checked for damage, unless requested it is deemed that you agree a waiver that your vehicle condition has not been inspected and Drivefly cannot be held responsible for any claims made what so ever. If you ask and pay a £5 charge, we will inspect the paintwork and bodywork and record any damage before we park the vehicle (the vehicle inspection report).
7.12 You must inform us about any vehicle immobiliser, automatic security feature or modification to the vehicle.
7.13 You must inform us prior if you have any for special assistance requirements.
8.1 You must produce the receipt or ticket we have provided when you collect your vehicle. If you lose the receipt, or ticket, we will need proof of your identity. We will not release any vehicles to other persons unless by prior arrangement.
8.2 In the event that you lose your ticket, please notify us immediately by telephone and email.
8.3 If you arrive back prior to your arrival date booked, you will have to pay the parking fee for the whole parking period booked.
8.4 In the event you arrive prior to your departure date, we require at least and up to 3 hours to make your car available.
9.1 If you have any special assistance requirements please let us know when you make your booking.
9.2 All reasonable steps will be taken to meet your needs.
10.1 You must leave your car keys at the car park. If you do not do this, we may move the vehicle, we will not be held responsible for any damage caused by this process.
10.2 Do not leave any house or other keys on your car key ring or in the vehicle. No responsibility is accepted in the event that they are lost or misplaced.
10.3 Do not leave any Sat Navs in the vehicle.
11.1 When entering the carpark drive slowly and carefully in the car park and follow the directional signs. Do not drive more than 5MPH
11.2 After parking your vehicle, go to the reception area nearest exit. These are signposted. Do not wander around the car park as car parks are dangerous. Keep a careful control of your children and do not allow them to play in the car park. Children must be supervised at all times.
12.1 You should not get on a transfer bus if you cannot find a seat. The maximum number of passengers will be displayed in the bus.
12.2 In case of large families or large parties, it may not be possible to get everyone on the same.
12.3 Children bus under the age of eight must be seated and with an adult.
12.4 No animals are allowed on the transfer bus unless a dog to assist the blind.
12.5 Do not place luggage and personal belongings in the aisles or standing areas.
12.6 The driver may refuse to help you load heavy luggage due to Health and safety.
12.7 The driver is responsible for the safety of the bus. The driver may ask any passenger they believe to be a danger or potential danger to the bus or its passengers to leave the coach or refuse to take to or from the Airport.
12.8 The Bus will take pick you up at the Airport from the same stop it drops you off at the Terminal Building.
13.1 Transport between the Car Park and the airport leaves at regular intervals. It is your responsibility to arrive at the Car Park in good time (a minimum of 100 minutes prior to the earliest airline recommended check-in time is suggested) to enable you to arrive at the airport by the airline’s recommended check-in time.
13.2 In the event you wish you vehicle to be inspected, please allow an extra 45 minutes on top of the recommended 100 minutes
14.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways.
14.2 During busy periods your car may be stored in any one of our secondary compounds, (within a 5 mile radius of our main car park). Please note that security levels may vary.
15.1 You shall indemnify the Company and its staff for any loss, damage, actions and claims arising from breach of your Obligations contained in clause 7.1 to 7.4.
16.1 This procedure does not affect your right to take legal action.
16.2 If you believe your vehicle is damaged while in the car park or you lose the vehicle (or any of your possessions from the vehicle), you should: Immediately let a member of staff know before you leave the car park, you will be requested to email your complaint.
16.3 We will write and acknowledge your complaint upon receiving it.
16.4 If a complaint relates to damage to the vehicle, you must allow us to inspect the vehicle before repairs are carried out. In the event that we agree to carry out any repairs they must be carried out only by our approved garage.
16.5 We will not be responsible for any damage complaint up to £750.00.
17.1 Although all measures will be taken to ensure the security of the site, this cannot be guaranteed at all times by Drivefly. Your vehicle insurance must cover you for the parking of the vehicle in a carpark for all eventualities.
18.1 Nobody can change these conditions unless the change is made in writing with our permission.
18.2 These Terms and Conditions may be changed by ourselves at any time. Please request up to date Terms and Conditions at the time of booking.